Customer Satisfaction Guarantee

We aim to ensure you are completely satisfied with your purchase from Mayra Tea. However, due to the nature of food and beverage products, we accept returns or exchanges only under specific conditions.

Return Eligibility

Returns or replacements will be accepted only if:

  • You receive a damaged, defective, or incorrect product.

  • You report the issue within 48 hours of delivery with photos or proof of damage.

Non-Returnable Items

  • Opened or used tea packs.

  • Items damaged due to customer handling.

  • Products returned without original packaging.

Refund Process

Once your return is approved, we will:

  • Replace the product OR

  • Initiate a refund to your original payment method within 7–10 business days.

Cancellation Policy

Orders can be canceled only before they are shipped. Once dispatched, cancellation is not possible.

How to Request a Return or Refund

  1. Email us at info@healthybeans.in with your order number, photos of the damaged product (if any), and a brief description of the issue.

  2. Or call us at +91 8209388287 / +91 638936161 during business hours.

  3. Our customer support team will review your request and guide you through the replacement or refund process.